We believe it is our responsibility to ensure that you enjoy your experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
Gambling can be addictive
Playing at Chanz is a great way of adding excitement. However, its important to remember to keep your stake to a level within your budget. Unfortunately, some people can develop an addiction to a particular type of game or games. The staff at Chanz is trained to help you play within your limits and help you play responsibly.
Set a limit
You can set a deposit, session or loss limit. Limits can be amended at anytime. A decrease in the limit will take effect immediately, but an increase can only occur after a cooling-off period of 24 hours, in order to avoid rash decisions.
The limit includes your deposits / session time / bets for the specified time period starting from when the limit was set. The exception is if you already have an active limit. In that case if you for example, have a deposit limit for a 7 days period, and decrease it, then the deposits for the previous 7 days are added into the calculation.
If you want to take a break, you can close your access for a minimum period of 24 hours to a maximum period of 6 months. Your account will not be reactivated under any circumstances during the exclusion period.
A general gambling exclusion can be applied through:
- X-road, the state portal: www.eesti.ee
- Eesti Maksu- ja Tolliamet (EMTA): www.emta.ee/
- By sending us a filled application that can be found here with a copy of your ID document to us on an e-mail. We will send it to Estonian Tax & Customs Board at our earliest and they will activate the restriction within 2 working days, after they receive it.